Our Commitment to Fair & Transparent Gaming
Betano is committed to ensuring a fair and transparent gaming experience. In the event of a technical malfunction or system interruption, our priority is to protect the integrity of the betting process and honor all valid outcomes.
What Happens to Your Bets During an Interruption?
If a game is interrupted due to a technical malfunction, the following applies:
- All bets placed during the affected period will be voided.
- The wagered amount will be automatically refunded to your gaming account promptly.
- If your account no longer exists, your refund will be processed through an approved payment method, ensuring you receive your rightful entitlement.
Live Casino Games – Special Interruption Rules
Certain Live Casino games follow their own interruption rules. In the event of a disconnection or system malfunction during a live game session, the game will be completed in the most favorable way for the player, in accordance with the specific rules of that game. This ensures that your gameplay is always resolved fairly, even when technical issues arise.
What Happens to Your Accrued Credits?
If you had any accrued credit at the time of the interruption:
- The full monetary value of your credit will be returned to your gaming account, or
- Paid out through an approved method if your account is no longer active.
You will not lose any of your deserved winnings.
For further questions or assistance, contact us through the official support channels available in the footer of this page.